APPOINTMENTS
- Office appointments take place at our Buffalo, NY location.
- Please inform us if you would like to be on the cancellation list as there may be appointments available earlier.
- Please fill in your Patient Information Form (where required) for your first appointment.
- Be aware that if you are crossing into the US from Canada, you may not bring medical marijuana.
COMMUNICATION
- US laws require medical offices to utilize an electronic medical records system and a patient portal for secure communication regarding your personal health information.
- We will not answer any medical questions through regular email due to the potential high U.S. HIPPA violation fines.
- Dr. Patel will not speak with you on the phone or via videoconference without seeing you in our office for a first visit. There are no exceptions.
- The office staff is not allowed to answer your questions about treatment, antibiotics, testing, or supplements.
INITIAL CONSULTATION
- Please arrive 20-30 minutes before your appointment. Factor in a wait at the border, especially after holidays if you are coming from Canada. If you are late you will lose your appointment time. We recommend checking border wait times in the event of an arrival from Canada.
- If you have memory issues, please have someone accompany you to take notes.
- You will receive a copy of any prescriptions prior to departure from our office.
- At the end of this appointment during checkout you will schedule your follow up appointments. Please bring your personal calendar in preparation.
PAYMENT
- We are a fee for service practice. Services must be paid for at the time rendered. We will not provide a service or mail supplements without payment on file.
- We accept MasterCard, Visa, Discover, Cash, U.S. Money Order or checks in U.S. funds. We will accept checks from a Canadian bank when you write “U.S. funds” near the dollar amount.
- We do not accept American Express, Canadian debit cards, or bank transfers.
- We do not accept Medicare, Medicaid, health insurance, or workers' compensation cases.
- Patients who would like to avoid international credit card fees may open a local U.S. bank account and use that account for payment. We can accept a U.S. debit card if you use this option – please contact the clinic for more information.
LOCAL INFORMATION
Travel
- Werhle Drive (off I-290)
- Nearest border crossing: Peace Bridge
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Insurance Information This is a specialty Clinic. We do not take any insurance. Our services are considered "Out of Network". It is your responsibility to contact your insurance company before committing to our program in order to determine the exact policies of your insurance plan. We will provide all of the billing information required by your insurer to get reimbursement if allowed. However, many treatments are considered off-label or not the usual standard of care. Thus there is no guarantee that your insurance company will reimburse you for any of our treatments. Please note that if you choose to submit our invoice to your insurance company, any or all services may be denied. We do not accept Medicare either. We have opted out of Medicare. You may check with your Medicare insurance what this means in your special case. We accept payments at the time of service, either check, cash, or credit card.